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Privacy Policy

Last updated: November 2024

Disable Build Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form on our website
  • Request a quote for our services
  • Communicate with us via email, phone, or other means
  • Enter into a contract with us for building services

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Details about your building project

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Provide quotes and process service requests
  • Communicate with you about our services
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraudulent activity

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve our website performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business (e.g., email services, payment processors)
  • Professional advisors such as lawyers and accountants
  • Government authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Disable Build Ltd
35 Ashes Lane
Birmingham
B16 0NQ

Email: Team@disablebuildltd.co.uk
Phone: 07495 852 785

Company Registration Number: 16872311